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Results 1 - 6 of 6 (page 1 of 1)
Setting the direction : management by planning : lessons from the Third International Executive Study Tour on Total Quality Management / by Catherine G. Johnston and Mark J. Daniel.
Focusing on the customer : a catalyst for change in the public sector : lessons from the North American Study Tour on Total Quality in the Public Sector.
Business excellence in the new economy : the need to create what isn't...in the valuespace : lessons from the 2000 executive study tour of the Forum for Business Excellence / by Musawir Karim.
Values for success in unionized organizations / by Catharine G. Johnston.
The integrated PDCA approach to continuous improvement : lessons from the second International Executive Study Tour on Total Quality Management / by Catharine G. Johnston and Mark J. Daniel.
Quality in a unionized organization : lessons from the First Executive Study Tour on Quality in a Unionized Organization / by Catharine G. Johnston and Brenda L. Chartrand.

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