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Results 1 - 4 of 4 (page 1 of 1)
Focusing on the customer : a catalyst for change in the public sector : lessons from the North American Study Tour on Total Quality in the Public Sector.
Governments get focused on results : integrating performance measurement into management decision making / by Carolyn R. Farquhar.
Building success together : innovative labour-management partnerships in public sector organizations.
Reforming public policies for sustainability.

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