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The Canadian experience of public sector management reform (1995-2002). Cover Image Book Book

The Canadian experience of public sector management reform (1995-2002).

Commonwealth Secretariat. Governance and Institutional Development Division. (Added Author).

Record details

  • ISBN: 085092698X
  • Physical Description: print
    ix, 143 p. ; 24 cm.
  • Edition: [2nd ed.]
  • Publisher: London : Commonwealth Secretariat, 2003.

Content descriptions

Bibliography, etc. Note: Includes bibliographical references.

Search for related items by subject

Subject: Civil service -- Canada
Civil service reform -- Canada
Civil service -- Canada -- Personnel management
Public administration -- Canada
Organizational change -- Canada
Best practices -- Canada

Available copies

  • 1 of 1 copy available at Legislative Library.

Holds

  • 0 current holds with 1 total copy.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Holdable? Status Due Date
Legislative Library, Vaughan Street CommSec (Text) 36970000381907 International Volume hold Available -
► Summaries & More
▼ Additional Content
Foreword to the Country Profile Series v
Preface to the Second Edition vii
1 The Canadian Context 1(4)
1.1 Organisation and Machinery of Government
1(4)
2 Managing People 5(52)
2.1 Modernising Human Resources Management in the Public Service of Canada
5(5)
2.2 Staffing the Public Service - the Public Service Commission
10(3)
2.3 Classification Reform
13(3)
2.4 Ensuring Non-discrimination in Employment Practices
16(3)
2.5 Continuous Learning
19(5)
2.6 Values and Ethics
24(6)
2.7 Human Resources Planning
30(1)
2.8 Human Resources Information Systems
31(5)
2.9 Advisory Committee on Senior Level Retention and Compensation
36(4)
2.10 Pride and Recognition
40(4)
2.11 The Public Service Employee Survey
44(5)
2.12 Health and Safety in the Workplace
49(2)
2.13 Official Languages
51(6)
3 Service Improvement 57(22)
3.1 Introduction
57(3)
3.2 Service Transformation and Multi-channel Integration
60(2)
3.3 Common, Secure Infrastructure
62(3)
3.4 Policy and Standards Frameworks
65(5)
3.5 Communications and Marketing
70(2)
3.6 Human Resources
72(1)
3.7 Measuring Progress
73(1)
3.8 Organisational Forms and Alternative Service Delivery
74(5)
4 Stewardship 79(41)
4.1 Introduction
79(4)
4.2 Managing Expenditures
83(9)
4.3 Modern Comptrollership
92(7)
4.4 Risk Management
99(3)
4.5 Strengthening Evaluation and Internal Audit
102(3)
4.6 Performance Reporting
105(4)
4.7. Accrual Accounting/Financial Information Strategy
109(5)
4.8. Improving Real Property Management
114(6)
5 The Policy-Making Process 120(15)
5.1 Institutional Arrangements for Policy Development
120(5)
5.2 Roles and Responsibilities in Policy Management
125(1)
5.3 Reform of the Policy Development Process
126(1)
5.4 New Initiatives Intended at Strengthening Policy-Making
127(4)
5.5 Recent Developments in the Management of Key Policy Issues
131(4)
Conclusion: Looking Forward 135(3)
Further Reading 138(2)
Key Documents on Public Management Issues and Developments in Canada 140

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