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Results 1 - 5 of 5 (page 1 of 1)
The evolution of customer loyalty : bringing the customer inside / [by Donald Briscoe].
Dimensions of diversity in Canadina business : building a business case for valuing ethnocultural diversity.
Focusing on the customer : a catalyst for change in the public sector : lessons from the North American Study Tour on Total Quality in the Public Sector.
Business excellence in the new economy : the need to create what isn't...in the valuespace : lessons from the 2000 executive study tour of the Forum for Business Excellence / by Musawir Karim.
The integrated PDCA approach to continuous improvement : lessons from the second International Executive Study Tour on Total Quality Management / by Catharine G. Johnston and Mark J. Daniel.

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