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Gender on the line : technology, restructuring and the reorganization of work in the Call Centre industry / Ruth Buchanan, Sarah Koch-Schulte.
Customer service : human capital management at selected public and private call centers / report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives.
Training unemployed Manitobans for call centres : a good public investment? / by Julie Guard.
Call centre development guide : your guide to call centre planning and implementation.
Your community and the call centre : a guide to call centre opportunity evaluation.
Putting customers first : serving the American public : best practices in telephone service : Federal Consortium benchmark study report / [Al Gore, Vice President of the United States].

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