Catalogue

Search Results

Catalogue Search

Additional search filters and navigation

Results 1 - 10 of 19 (page 1 of 2)
Citizen-Centred Service : responding to the needs of Canadians / for the Citizen-Centred Service Network.
Good practices in citizen-centred service / D. Marie Blythe with D. Brian Marson for the Citizen-Centred Service Network [and] Canadian Centre for Management Development ; contributions from Stephen Bent ... [et al.].
Results for Canadians : a management framework for the Government of Canada.
Report of the Auditor General of Canada to the House of Commons : service quality.
Innovative revenue generation in the public sector : papers delivered at an Insight conference held on October 31-November 1, 1996.
The single window networks of the Government of Canada / authors, Paul Fortier, Marcel Charlebois.
Current good practices and new developments in public service management : a profile of the Public Service of Canada.
The new public organization / Kenneth Kernaghan, Brian Marson, Sandford Borins.
Alternative service delivery : snake oil or antidote? / [written and researched by Kathryn Brookfield and Sally Diehl].
Service quality.

Search Results Facets

Search Results List

Additional Resources