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Total quality handbook : the executive guide to the new way of doing business / compiled by George Dixon and Julie Swiler.
Why TQM fails and what to do about it / Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard.
The new economics for industry, government, education.
The five pillars of TQM : how to make total quality management work for you.
Beyond TQM.
TQManager : a practical guide for managing in a total quality organization / Warren H. Schmidt and Jerome P. Finnigan.
Fast focus on TQM : a concise guide to companywide learning.
Orchestrating learning with quality / David P. Langford, Barbara A. Cleary.
Pursuing total quality : 101 logical ways to improve quality for your customers (without hiring a guru, attending countless meetings or spending thousands of dollars) / Dick Schaaf, Margaret Kaeter.
Built on quality : 24 New Brunswick success stories.

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