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Clients speak : a report on single-window government services in Canada / R.A. Malatest & Associates Ltd. for the Public Sector Service Delivery Council and the Institute of Public Administration of Canada.
Citizen-Centred Service : responding to the needs of Canadians / for the Citizen-Centred Service Network.
Taking care of business 2 / by George Spears ... [et.al] of the ERIN Research Inc. for The Institute for Citizen-Centred Service.
Taking care of business / by Phase 5 ; for the Institute for Citizen-Centred Service & the Institute of Public Administration of Canada.
Citizens first 2000 / George Spears, Kasia Seydegart ; Erin Research Inc. for the Public Sector Service Delivery Council and Institute of Public Administration of Canada.
Citizens first 3 / George Spears, Kasia Seydegart, Faye Schmidt ; Erin Research Inc. for the Institute for Citizen Centred Service & the Institute of Public Administration of Canada.
Good practices in citizen-centred service / D. Marie Blythe with D. Brian Marson for the Citizen-Centred Service Network [and] Canadian Centre for Management Development ; contributions from Stephen Bent ... [et al.].
Public confidence in government and government service delivery / Harvey Sims.
Get the practical information you need to tackle the more difficult problems in alternative service delivery for provincial & municipal governments.
Canadian governments and the search for alternative program delivery and financing : a preliminary survey.

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