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Results 11 - 20 of 45 (page 2 of 5)
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Report of the Auditor General of Canada to the House of Commons : service quality.
Citizens first [1998] / Erin Research Inc. for the Citizen-Centred Service Network and the Canadian Centre for Management Development.
Opening the e-government file : governing in the 21st century : results of the crossing boundaries cross-country tour : discussion paper / by Reg Alcock and Donald G. Lenihan.
Results for Canadians : a management framework for the Government of Canada.
Innovative revenue generation in the public sector : papers delivered at an Insight conference held on October 31-November 1, 1996.
How to reduce costs and improve services through alternative service delivery for provincial governments.
The single window networks of the Government of Canada / authors, Paul Fortier, Marcel Charlebois.
From policy to performance : implementing service quality improvements in public sector organizations / Tim Plumptre and Donald Hall.
Current good practices and new developments in public service management : a profile of the Public Service of Canada.
Public service renewal : from means to end.

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