Book
Focusing on the customer : a catalyst for change in the public sector : lessons from the North American Study Tour on Total Quality in the Public Sector
Record details
- ISBN: 0887632521
-
Physical Description:
print
ix, 58 p ; cm. - Publisher: Ottawa, Ont. : Conference Board of Canada, Organizational Effectiveness Research Group, c1993.
Content descriptions
| Location of Originals/Duplicates Note: | Library also has highlights. 20 p. |
Search for related items by subject
| Subject: | Total quality management Customer services Public administration -- Canada |
Available copies
- 1 of 1 copy available at Legislative Library.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Holdable? | Status | Due Date |
|---|---|---|---|---|---|---|
| Legislative Library, Vaughan Street | JL 111 .C87 Far (Text) | 36970001155730 | General Collection | Volume hold | Available | - |
| LDR | 01299cam a2200313 a 4500 | ||
|---|---|---|---|
| 001 | 107413361 | ||
| 003 | SITKA | ||
| 005 | 20120606092032.0 | ||
| 008 | 950827s1993 onc | eng c | ||
| 020 | . | ‡a0887632521 | |
| 035 | . | ‡aPLSb10161705 | |
| 035 | . | ‡a174608290 | |
| 040 | . | ‡dUtOrBLW | |
| 049 | . | ‡aPLS | |
| 082 | 0 | 4. | ‡a658.562 |
| 100 | 1 | . | ‡aFarquhar, Carolyn R. |
| 245 | 1 | 0. | ‡aFocusing on the customer : ‡ba catalyst for change in the public sector : lessons from the North American Study Tour on Total Quality in the Public Sector. |
| 260 | . | ‡aOttawa, Ont. : ‡bConference Board of Canada, Organizational Effectiveness Research Group, ‡cc1993. | |
| 300 | . | ‡aix, 58 p ; ‡ccm. | |
| 535 | 1 | . | ‡aLibrary also has highlights. 20 p. |
| 650 | 0. | ‡aTotal quality management ‡095693. | |
| 650 | 0. | ‡aCustomer services ‡093426. | |
| 650 | 0. | ‡aPublic administration ‡zCanada ‡095682. | |
| 695 | . | ‡aMANAGEMENT/PUBLIC ADMINISTRATION | |
| 710 | 2 | . | ‡aConference Board of Canada. ‡bOrganizational Effectiveness Research Group. |
| 852 | . | ‡aMWP ‡bMWP ‡bAB ‡bGEN ‡hJL/111/.C87/Far ‡p36970001155730 ‡t1 | |
| 997 | . | ‡1i ‡50 ‡8gen ‡aab ‡d13020 ‡g0 ‡i0 ‡j0 ‡l0 ‡m0 ‡oJL 111 .C87 Far ‡p36970001155730 ‡q19732 ‡t1 ‡u14240 ‡ygenc | |
| 999 | . | ‡a14240 | |
| 901 | . | ‡a107413361 ‡bSITKA ‡c107413361 ‡tbiblio | |
