Book
Toward citizen-centred service delivery : a how-to guide for service improvement initiatives
Record details
-
Physical Description:
print
81 p. ; 28 cm. - Publisher: Toronto : Institute for Citizen-Centred Service, 2004.
Content descriptions
| General Note: | March 2004. On cover: "Together improving citizen satisfaction ... a new focus and measure of success." |
| Bibliography, etc. Note: | Includes bibliographical references. |
Search for related items by subject
| Subject: | Civil service -- Customer services -- Canada Consumer satisfaction -- Canada -- Evaluation Customer services -- Canada -- Management |
Available copies
- 1 of 1 copy available at Legislative Library.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Holdable? | Status | Due Date |
|---|---|---|---|---|---|---|
| Legislative Library, Vaughan Street | JL 111 .C87 Tow (Text) | 36970000518367 | General Collection | Volume hold | Available | - |
| LDR | 01082nam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | 107454330 | ||
| 003 | SITKA | ||
| 005 | 20120606091609.0 | ||
| 008 | 080930s2004 onc 000 0 eng | ||
| 040 | . | ‡dUtOrBLW | |
| 245 | 0 | 0. | ‡aToward citizen-centred service delivery : ‡ba how-to guide for service improvement initiatives. |
| 260 | . | ‡aToronto : ‡bInstitute for Citizen-Centred Service, ‡c2004. | |
| 300 | . | ‡a81 p. ; ‡c28 cm. | |
| 500 | . | ‡aMarch 2004. | |
| 500 | . | ‡aOn cover: "Together improving citizen satisfaction ... a new focus and measure of success." | |
| 504 | . | ‡aIncludes bibliographical references. | |
| 650 | 0. | ‡aCivil service ‡xCustomer services ‡zCanada. | |
| 650 | 0. | ‡aConsumer satisfaction ‡zCanada ‡xEvaluation. | |
| 650 | 0. | ‡aCustomer services ‡zCanada ‡xManagement. | |
| 710 | 1 | . | ‡aCanada. ‡bTreasury Board. ‡096877. |
| 710 | 1 | . | ‡aInstitute for Citizen-Centred Service. |
| 852 | 0 | . | ‡aMWP ‡hJL 111 .C87 Tow |
| 997 | . | ‡1i ‡50 ‡8gen ‡aab ‡d14152 ‡g0 ‡i0 ‡j0 ‡k0 ‡l0 ‡m0 ‡oJL 111 .C87 Tow ‡p36970000518367 ‡q112537 ‡r14364 ‡u74804 ‡ygenc | |
| 999 | . | ‡a74804 | |
| 901 | . | ‡a107454330 ‡bSITKA ‡c107454330 ‡tbiblio | |
