Catalogue

Record Details

Catalogue Search

[ 2 filters applied ]

Back To Results
Showing Item 3 of 3
Rethinking the delivery of public services to citizens Cover Image Book Book

Rethinking the delivery of public services to citizens

Seidle, F. Leslie. (Author). Institute for Research on Public Policy (Added Author).

Summary: Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.

Record details

  • ISBN: 0886451787
  • Physical Description: print
    vi, 197 p. : ill ; 23 cm.
  • Publisher: Montréal : Institute for Research on Public Policy, c1995.

Content descriptions

Bibliography, etc. Note: Bibliography: p. 179-195.

Search for related items by subject

Subject: Customer services -- Canada
Customer services -- New Zealand
Customer services -- Great Britain
Customer services -- Australia
Civil service reform -- Canada
Civil service reform -- Great Britain
Public administration -- Canada
Public administration -- Great Britain
Civil service reform -- Australia
Civil service reform -- New Zealand
Public administration -- Australia
Public administration -- New Zealand

Search for related items by series

Available copies

  • 1 of 1 copy available at Legislative Library.

Holds

  • 0 current holds with 1 total copy.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Holdable? Status Due Date
Legislative Library, Vaughan Street JL 111 .C87 Sei 1995 (Text) 36970001224056 General Collection Volume hold Available -
Back To Results
Showing Item 3 of 3

Additional Resources